Warranty, shipping and payment
Before it leaves, every clock spends fifteen days on test in our workshop: we check doors and accessories, every function of the movement and its timekeeping.
- Two-year warranty
- Fifteen days on test before it ships
- Movement spare parts kept for ten years
- Payment by bank transfer with proforma
Warranty
Legal warranty
If you buy as a private consumer, the clock is covered by the 24-month legal guarantee of conformity under the Italian Consumer Code: keep the invoice, which we also send you by email. If you buy as a business, articles 1490 and following of the Italian Civil Code apply, with a one-year warranty from delivery.
In the event of a lack of conformity you are entitled, free of charge, to have the clock repaired or replaced or, where that is not possible, to a price reduction or to terminate the contract. If the defect is caused by tampering or misuse, inspection and transport are charged to the buyer.
The Altobel warranty
We guarantee the clock to its first buyer free of defects for two years from purchase. We keep movement spare parts in stock for at least ten years: if a problem cannot be solved over the phone, you can request a new kit — hands, dial and movement in a single, pre-tested block — that fits from below with two screws, without taking the clock apart. The kit stays available even after ten years, in which case it is not free of charge.
The warranty does not include first start-up, assembly, or setting the time and chime: these are simple steps, explained in the manual, and we guide you by phone or email. For deliveries outside the European Union, transport for warranty work is the recipient's responsibility.
Shipping and delivery
Delivery and shipping are always at the customer's expense and never include any customs duties. We pack the clock in double packaging and, where possible, on a pallet, delivered to street level by a carrier specialised in furniture; on request we prepare a separate quote for air freight.
Before delivery we explain step by step how to assemble it, after delivery we help you free of charge by phone, and you will find printed instructions in the box.
Lead times
Some models are often in stock: in that case shipping is calculated separately and can take about fifteen days. The other clocks we build to your specifications in about sixty days; as every piece is unique, we give you exact times when you place the order.
Transport damage
If the clock arrives damaged, call us and send us an email with a short description and a few photos of the packaging and the damage. We handle these cases with top priority.
Payment
We do not sell online: every order is agreed with us in person, by phone or by email. Payment is by bank transfer: when you confirm the order we send you a complete proforma invoice, with an IBAN valid for Italy, Europe and the rest of the world.
For anything else see repairs and spare parts, or write to us.